*,
*::before,
*::after {
  box-sizing: border-box;
}
html {
  -webkit-text-size-adjust: 100%;
}
body {
  margin: 0;
  background: var(--canvas);
  color: var(--ink);
  font-family: var(--font-ui);
  font-size: var(--fs-body);
  line-height: 1.5;
  font-feature-settings: 'cv11', 'ss01';
  -webkit-font-smoothing: antialiased;
}
h1,
h2,
h3,
p {
  margin: 0;
}
button,
input,
select,
textarea {
  font: inherit;
  color: inherit;
}
a {
  color: var(--blue-strong);
}
:focus-visible {
  outline: none;
  box-shadow: var(--focus);
  border-radius: var(--radius-control);
}
.mono {
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  letter-spacing: -0.01em;
}
.num {
  font-variant-numeric: tabular-nums;
}
.muted {
  color: var(--muted);
}
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
[hidden] {
  display: none !important;
}
.show-sm {
  display: none !important;
}
@media (prefers-reduced-motion: reduce) {
  * {
    transition: none !important;
    animation: none !important;
  }
}

/* ------------------------------------------------------------- shell ---- */
.shell {
  display: grid;
  grid-template-columns: var(--sidebar-w) minmax(0, 1fr);
  min-height: 100vh;
}
.sidebar {
  position: sticky;
  top: 0;
  height: 100vh;
  display: flex;
  flex-direction: column;
  background: var(--surface);
  border-right: 1px solid var(--line);
  padding: var(--space-4) var(--space-3);
}
.brand {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-1) var(--space-2) var(--space-5);
  text-decoration: none;
  color: var(--ink);
}
.brand img {
  display: block;
  height: 40px;
  width: auto; /* preserves the 16:9 source proportions */
}
.brand-product {
  font-size: var(--fs-dense);
  font-weight: 600;
  color: var(--ink-2);
  padding-left: var(--space-3);
  border-left: 1px solid var(--line);
  line-height: 1.25;
}
.nav {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.nav a {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 7px 10px;
  border-radius: var(--radius-control);
  color: var(--ink-2);
  text-decoration: none;
  font-weight: 500;
  font-size: var(--fs-body);
}
.nav a svg {
  flex: none;
  color: var(--muted);
}
.nav a:hover {
  background: var(--surface-sunken);
}
.nav a[aria-current='page'] {
  background: var(--blue-subtle);
  color: var(--blue-strong);
}
.nav a[aria-current='page'] svg {
  color: var(--blue);
}
.sidebar-foot {
  margin-top: auto;
  border-top: 1px solid var(--line-soft);
  padding: var(--space-3) var(--space-2) 0;
  display: grid;
  gap: var(--space-2);
}
.who {
  display: grid;
  gap: 2px;
  min-width: 0;
}
.who strong {
  font-size: var(--fs-dense);
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.who span {
  font-size: var(--fs-meta);
  color: var(--muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.main {
  min-width: 0;
  display: flex;
  flex-direction: column;
}
.topbar {
  position: sticky;
  top: 0;
  z-index: 20;
  height: var(--topbar-h);
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: 0 var(--space-6);
  background: rgba(248, 250, 252, 0.94);
  border-bottom: 1px solid var(--line);
  backdrop-filter: saturate(1.2) blur(6px);
}
.topbar h1 {
  font-size: var(--fs-page);
  font-weight: 650;
  letter-spacing: -0.015em;
  white-space: nowrap;
}
.topbar-actions {
  margin-left: auto;
  display: flex;
  align-items: center;
  gap: var(--space-3);
  min-width: 0;
}
.btn.menu-btn {
  display: none;
}
.content {
  padding: var(--space-6);
  min-width: 0;
}
.content:focus,
.content:focus-visible {
  box-shadow: none;
  outline: none;
}

/* ------------------------------------------------------ primitives ---- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  height: 34px;
  padding: 0 14px;
  border-radius: var(--radius-control);
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink);
  font-weight: 550;
  font-size: var(--fs-body);
  cursor: pointer;
  white-space: nowrap;
  text-decoration: none;
}
.btn:hover:not(:disabled) {
  background: var(--surface-sunken);
}
.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.btn-primary {
  background: var(--blue);
  border-color: var(--blue);
  color: #fff;
}
.btn-primary:hover:not(:disabled) {
  background: var(--blue-strong);
  border-color: var(--blue-strong);
}
.btn-danger {
  background: var(--red);
  border-color: var(--red);
  color: #fff;
}
.btn-danger:hover:not(:disabled) {
  background: var(--red-strong);
}
.btn-quiet {
  border-color: transparent;
  background: transparent;
  color: var(--ink-2);
}
.btn-sm {
  height: 28px;
  padding: 0 10px;
  font-size: var(--fs-dense);
}
.btn-lg {
  height: 44px;
  font-size: 15px;
}
.btn-block {
  width: 100%;
}
.btn[aria-pressed='true'] {
  background: var(--ink);
  border-color: var(--ink);
  color: #fff;
}

.field {
  display: grid;
  gap: 6px;
}
.field > span,
.label {
  font-size: var(--fs-dense);
  font-weight: 550;
  color: var(--ink-2);
}
.input,
.select,
.textarea {
  width: 100%;
  height: 34px;
  padding: 0 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius-control);
  background: var(--surface);
  font-size: var(--fs-body);
}
.textarea {
  height: auto;
  min-height: 92px;
  padding: 8px 10px;
  resize: vertical;
  line-height: 1.45;
}
.input:focus-visible,
.select:focus-visible,
.textarea:focus-visible {
  border-color: var(--blue);
  box-shadow: 0 0 0 3px var(--blue-subtle);
}
.hint {
  font-size: var(--fs-meta);
  color: var(--muted);
}
.error-text {
  font-size: var(--fs-meta);
  color: var(--red);
}

.pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 24px;
  padding: 0 9px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: var(--surface);
  font-size: var(--fs-meta);
  font-weight: 550;
  color: var(--ink-2);
  white-space: nowrap;
}
.pill::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--muted);
}
.pill.is-live {
  background: var(--blue-subtle);
  border-color: var(--blue-line);
  color: var(--blue-strong);
}
.pill.is-live::before {
  background: var(--blue);
}
.pill.is-warn {
  background: var(--amber-subtle);
  border-color: var(--amber-line);
  color: var(--amber);
}
.pill.is-warn::before {
  background: var(--amber);
}
.pill.is-bad {
  background: var(--red-subtle);
  border-color: var(--red-line);
  color: var(--red);
}
.pill.is-bad::before {
  background: var(--red);
}
.pill.no-dot::before {
  display: none;
}
.env-badge {
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
  padding: 2px 7px;
  border-radius: 4px;
  background: var(--surface-sunken);
  border: 1px solid var(--line);
  color: var(--ink-2);
}

/* Panels: used only when grouping is meaningful. */
.panel {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-panel);
  min-width: 0;
}
.panel-head {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 12px var(--space-4);
  border-bottom: 1px solid var(--line-soft);
  min-height: 48px;
}
.panel-head h2 {
  font-size: var(--fs-section);
  font-weight: 620;
  letter-spacing: -0.01em;
}
.panel-head .spacer {
  flex: 1;
}
.panel-body {
  padding: var(--space-4);
}

.section-title {
  font-size: var(--fs-section);
  font-weight: 620;
  letter-spacing: -0.01em;
  margin-bottom: var(--space-3);
}
.stack {
  display: grid;
  gap: var(--space-4);
}
.row {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  flex-wrap: wrap;
}

/* ----------------------------------------------------------- tables ---- */
.table-wrap {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-table);
  overflow: hidden;
}
.table-scroll {
  overflow-x: auto;
}
table.data {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  font-size: var(--fs-dense);
}
table.data th {
  position: sticky;
  top: 0;
  text-align: left;
  font-weight: 600;
  font-size: var(--fs-meta);
  color: var(--muted);
  background: #fbfcfe;
  padding: 9px 14px;
  border-bottom: 1px solid var(--line);
  white-space: nowrap;
}
table.data td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--line-soft);
  vertical-align: middle;
  white-space: nowrap;
}
table.data tbody tr:last-child td {
  border-bottom: 0;
}
table.data .r {
  text-align: right;
}
table.data .wrap {
  white-space: normal;
  min-width: 180px;
}
table.data tbody tr.is-clickable {
  cursor: pointer;
}
table.data tbody tr.is-clickable:hover td {
  background: #f7f9fc;
}
table.data tbody tr.is-selected td {
  background: var(--blue-subtle);
}
.cell-primary {
  font-weight: 560;
  color: var(--ink);
}
.cell-sub {
  display: block;
  font-size: var(--fs-meta);
  color: var(--muted);
}
.table-foot {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 10px 14px;
  border-top: 1px solid var(--line);
  background: #fbfcfe;
  font-size: var(--fs-meta);
  color: var(--muted);
}
.table-foot .spacer {
  flex: 1;
}

.empty {
  padding: var(--space-8) var(--space-6);
  text-align: center;
  color: var(--muted);
}
.empty strong {
  display: block;
  color: var(--ink);
  font-weight: 600;
  font-size: var(--fs-body);
  margin-bottom: 4px;
}
.empty p {
  max-width: 44ch;
  margin: 0 auto;
  font-size: var(--fs-dense);
}
.empty .btn {
  margin-top: var(--space-4);
}

.notice {
  display: flex;
  gap: var(--space-3);
  align-items: flex-start;
  padding: 12px 14px;
  border-radius: var(--radius-panel);
  border: 1px solid var(--line);
  background: var(--surface);
  font-size: var(--fs-dense);
}
.notice svg {
  flex: none;
  margin-top: 1px;
  color: var(--muted);
}
.notice.is-warn {
  background: var(--amber-subtle);
  border-color: var(--amber-line);
}
.notice.is-warn svg {
  color: var(--amber);
}
.notice.is-bad {
  background: var(--red-subtle);
  border-color: var(--red-line);
}
.notice.is-bad svg {
  color: var(--red);
}
.notice.is-info {
  background: var(--blue-subtle);
  border-color: var(--blue-line);
}
.notice.is-info svg {
  color: var(--blue);
}
.notice strong {
  font-weight: 600;
}

/* --------------------------------------------------------- filters ---- */
.filters {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2);
  align-items: end;
  margin-bottom: var(--space-4);
}
.filters .field {
  min-width: 140px;
}
.filters .field.grow {
  flex: 1 1 200px;
}
.segmented {
  display: inline-flex;
  flex-wrap: wrap;
  max-width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius-control);
  background: var(--surface);
  padding: 2px;
  gap: 2px;
}
.segmented button {
  border: 0;
  background: transparent;
  height: 28px;
  padding: 0 10px;
  border-radius: 4px;
  font-size: var(--fs-dense);
  font-weight: 550;
  color: var(--ink-2);
  cursor: pointer;
}
.segmented button[aria-pressed='true'] {
  background: var(--ink);
  color: #fff;
}

/* ------------------------------------------------------------ desk ---- */
.desk {
  display: grid;
  grid-template-columns: minmax(250px, 280px) minmax(0, 1fr) minmax(290px, 320px);
  gap: var(--space-4);
  align-items: start;
}
.desk-col {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-4);
  min-width: 0;
}
.queue-search {
  padding: var(--space-3);
  border-bottom: 1px solid var(--line-soft);
  display: grid;
  gap: var(--space-2);
}
.queue-list {
  list-style: none;
  margin: 0;
  padding: 4px;
  max-height: calc(100vh - 290px);
  min-height: 160px;
  overflow: auto;
}
.queue-item {
  width: 100%;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 2px 8px;
  text-align: left;
  padding: 9px 10px;
  border: 0;
  border-radius: var(--radius-control);
  background: transparent;
  cursor: pointer;
}
.queue-item:hover {
  background: var(--surface-sunken);
}
.queue-item[aria-current='true'] {
  background: var(--blue-subtle);
}
.queue-item .q-name {
  font-weight: 580;
  font-size: var(--fs-body);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.queue-item .q-co {
  grid-column: 1;
  font-size: var(--fs-meta);
  color: var(--muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.queue-item .q-tag {
  grid-row: 1 / span 2;
  white-space: nowrap;
  grid-column: 2;
  align-self: center;
  font-size: 11px;
  color: var(--muted);
}

/* The call panel: the one place the interface raises its voice. */
.callpanel {
  position: relative;
  overflow: hidden;
}
.state-rail {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 3px;
  padding: 0;
  height: 4px;
  background: var(--surface);
}
.state-rail span {
  background: var(--line-soft);
}
.callpanel[data-state='connecting'] .state-rail span:nth-child(-n + 1),
.callpanel[data-state='ready'] .state-rail span:nth-child(-n + 1),
.callpanel[data-state='dialing'] .state-rail span:nth-child(-n + 2),
.callpanel[data-state='ringing'] .state-rail span:nth-child(-n + 3),
.callpanel[data-state='active'] .state-rail span {
  background: var(--blue);
}
.callpanel[data-state='ringing'] .state-rail span:nth-child(3) {
  animation: rail-pulse 1.2s ease-in-out infinite;
}
.callpanel[data-state='ended'] .state-rail span {
  background: var(--ink-2);
}
.callpanel[data-state='failed'] .state-rail span {
  background: var(--red);
}
@keyframes rail-pulse {
  50% {
    opacity: 0.35;
  }
}
.call-head {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 14px var(--space-5) 0;
}
.call-state {
  font-size: var(--fs-dense);
  font-weight: 600;
  color: var(--ink-2);
}
.callpanel[data-state='active'] .call-state,
.callpanel[data-state='ringing'] .call-state,
.callpanel[data-state='dialing'] .call-state {
  color: var(--blue-strong);
}
.callpanel[data-state='failed'] .call-state {
  color: var(--red);
}
.call-timer {
  margin-left: auto;
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: var(--fs-body);
  color: var(--ink-2);
  min-width: 5ch;
  text-align: right;
}
.call-target {
  padding: 6px var(--space-5) 0;
  min-height: 22px;
  font-size: var(--fs-dense);
  color: var(--muted);
}
.dial-display {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: 6px var(--space-5) var(--space-4);
}
.dial-input {
  flex: 1;
  min-width: 0;
  border: 0;
  border-bottom: 1px solid var(--line);
  border-radius: 0;
  background: transparent;
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: var(--fs-dial);
  font-weight: 500;
  letter-spacing: -0.02em;
  padding: 6px 0;
  height: auto;
}
.dial-input:focus-visible {
  border-bottom-color: var(--blue);
  box-shadow: none;
}
.dial-input::placeholder {
  color: #b6c2d2;
}
.dial-note {
  padding: 0 var(--space-5) var(--space-3);
  min-height: 20px;
}
.call-body {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: var(--space-5);
  padding: 0 var(--space-5) var(--space-5);
}
.dialpad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
}
.dialpad button {
  height: 44px;
  border: 1px solid var(--line);
  background: var(--surface);
  border-radius: var(--radius-control);
  font-family: var(--font-mono);
  font-size: 17px;
  font-weight: 500;
  cursor: pointer;
  display: grid;
  place-items: center;
  line-height: 1;
}
.dialpad button small {
  font-family: var(--font-ui);
  font-size: 9px;
  letter-spacing: 0.08em;
  color: var(--muted);
  margin-top: 2px;
}
.dialpad button:hover {
  background: var(--surface-sunken);
}
.call-controls {
  display: grid;
  gap: var(--space-2);
  align-content: start;
}
.call-controls .row {
  flex-wrap: nowrap;
}
.call-controls .row .btn {
  flex: 1;
}

.checklist {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
}
.checklist li {
  display: grid;
  grid-template-columns: 18px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: start;
  padding: 9px 0;
  border-bottom: 1px solid var(--line-soft);
  font-size: var(--fs-dense);
}
.checklist li:last-child {
  border-bottom: 0;
}
.checklist .ck,
.readybar .ck {
  width: 18px;
  height: 18px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  border: 1.5px solid var(--line);
  margin-top: 1px;
}
.checklist .ck.ok,
.readybar .ck.ok {
  border-color: var(--blue);
  background: var(--blue);
  color: #fff;
}
.checklist .ck.warn,
.readybar .ck.warn {
  border-color: var(--amber);
  color: var(--amber);
}
.checklist .ck.bad {
  border-color: var(--red);
  color: var(--red);
}
.checklist .ck-label {
  font-weight: 560;
}
.checklist .ck-detail {
  display: block;
  color: var(--muted);
  font-size: var(--fs-meta);
}
.checklist .ck-value {
  font-size: var(--fs-meta);
  color: var(--ink-2);
  text-align: right;
}

.kv {
  display: grid;
  grid-template-columns: max-content minmax(0, 1fr);
  gap: 8px 16px;
  font-size: var(--fs-dense);
  margin: 0;
}
.kv dt {
  color: var(--muted);
}
.kv dd {
  margin: 0;
  min-width: 0;
  overflow-wrap: anywhere;
}
.contact-name {
  font-size: 17px;
  font-weight: 620;
  letter-spacing: -0.01em;
}
.talking-points {
  white-space: pre-wrap;
  font-size: var(--fs-dense);
  line-height: 1.6;
  color: var(--ink-2);
}

/* ------------------------------------------------------- analytics ---- */
.metric-band {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-panel);
  margin-bottom: var(--space-3);
}
.metric {
  padding: 14px var(--space-4) 12px;
  border-left: 1px solid var(--line-soft);
  min-width: 0;
}
.metric:first-child {
  border-left: 0;
}
.metric dt {
  font-size: var(--fs-meta);
  color: var(--muted);
  font-weight: 550;
}
.metric dd {
  margin: 4px 0 0;
  font-size: 22px;
  font-weight: 620;
  letter-spacing: -0.02em;
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}
.metric dd.mono {
  font-size: 20px;
  font-weight: 500;
}
.metric .metric-sub {
  display: block;
  font-family: var(--font-ui);
  font-size: var(--fs-meta);
  color: var(--muted);
  font-weight: 400;
  letter-spacing: 0;
  margin-top: 2px;
}
.coverage {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  flex-wrap: wrap;
  font-size: var(--fs-meta);
  color: var(--muted);
  margin-bottom: var(--space-5);
}
.coverage-bar {
  display: flex;
  width: 160px;
  height: 6px;
  border-radius: 3px;
  overflow: hidden;
  background: var(--line-soft);
}
.coverage-bar i {
  display: block;
  height: 100%;
}
.coverage-bar .v {
  background: var(--blue);
}
.coverage-bar .m {
  background: #93b4f5;
}
.analytics-grid {
  display: grid;
  grid-template-columns: minmax(0, 3fr) minmax(0, 2fr);
  gap: var(--space-4);
  margin-bottom: var(--space-4);
}
.chart {
  padding: var(--space-4) var(--space-4) var(--space-3);
}
.chart svg {
  display: block;
  width: 100%;
  height: auto;
}
.chart-legend {
  display: flex;
  gap: var(--space-4);
  font-size: var(--fs-meta);
  color: var(--muted);
  padding: 0 var(--space-4) var(--space-4);
}
.chart-legend i {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 2px;
  margin-right: 6px;
  vertical-align: -1px;
}
.share-bar {
  display: inline-block;
  width: 64px;
  height: 6px;
  border-radius: 3px;
  background: var(--line-soft);
  overflow: hidden;
  vertical-align: middle;
  margin-right: 8px;
}
.share-bar i {
  display: block;
  height: 100%;
  background: var(--blue);
}

/* ---------------------------------------------------------- drawer ---- */
.drawer-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.28);
  z-index: 40;
}
.drawer {
  position: fixed;
  top: 0;
  right: 0;
  bottom: 0;
  width: min(480px, 100vw);
  background: var(--surface);
  border-left: 1px solid var(--line);
  box-shadow: var(--overlay-shadow);
  z-index: 41;
  display: flex;
  flex-direction: column;
}
.drawer-head {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 14px var(--space-5);
  border-bottom: 1px solid var(--line);
}
.drawer-head h2 {
  font-size: var(--fs-section);
  font-weight: 620;
}
.drawer-body {
  padding: var(--space-5);
  overflow: auto;
  display: grid;
  gap: var(--space-5);
  align-content: start;
}
.timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  font-size: var(--fs-dense);
}
.timeline li {
  display: grid;
  grid-template-columns: 76px minmax(0, 1fr) auto;
  gap: 10px;
  padding: 7px 0;
  border-bottom: 1px solid var(--line-soft);
}
.timeline li:last-child {
  border-bottom: 0;
}

.toast {
  position: fixed;
  left: 50%;
  bottom: 20px;
  transform: translateX(-50%);
  z-index: 60;
  background: var(--ink);
  color: #fff;
  padding: 10px 14px;
  border-radius: var(--radius-control);
  font-size: var(--fs-dense);
  box-shadow: var(--overlay-shadow);
  max-width: min(520px, calc(100vw - 32px));
}
.toast.is-bad {
  background: var(--red-strong);
}

/* ---------------------------------------------------------- signin ---- */
.signin {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: var(--space-6);
}
.signin-card {
  width: min(400px, 100%);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-panel);
  padding: var(--space-8);
  display: grid;
  gap: var(--space-4);
}
.signin-card img {
  height: 56px;
  width: auto;
  justify-self: start;
}
.signin-card h1 {
  font-size: var(--fs-page);
  font-weight: 650;
  letter-spacing: -0.015em;
}
.signin-card p {
  color: var(--muted);
  font-size: var(--fs-dense);
}

.settings-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--space-4);
  align-items: start;
}
.meter {
  height: 6px;
  border-radius: 3px;
  background: var(--line-soft);
  overflow: hidden;
}
.meter i {
  display: block;
  height: 100%;
  width: 0;
  background: var(--blue);
  transition: width 80ms linear;
}

/* ------------------------------------------------------ responsive ---- */
@media (max-width: 1359px) {
  .desk {
    grid-template-columns: minmax(240px, 280px) minmax(0, 1fr);
  }
  .desk-context {
    grid-column: 1 / -1;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .metric-band {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
  .metric:nth-child(4) {
    border-left: 0;
  }
  .metric:nth-child(n + 4) {
    border-top: 1px solid var(--line-soft);
  }
}
@media (max-width: 1023px) {
  .shell {
    grid-template-columns: minmax(0, 1fr);
  }
  .sidebar {
    position: fixed;
    inset: 0 auto 0 0;
    width: 260px;
    z-index: 50;
    transform: translateX(-100%);
    transition: transform 160ms ease;
    box-shadow: none;
  }
  .shell.nav-open .sidebar {
    transform: none;
    box-shadow: var(--overlay-shadow);
  }
  .btn.menu-btn {
    display: inline-flex;
  }
  .content {
    padding: var(--space-5);
  }
  .topbar {
    padding: 0 var(--space-5);
  }
  .analytics-grid,
  .settings-grid {
    grid-template-columns: minmax(0, 1fr);
  }
}
@media (max-width: 899px) {
  .desk {
    grid-template-columns: minmax(0, 1fr);
  }
  .desk-context {
    grid-template-columns: minmax(0, 1fr);
  }
  .queue-list {
    max-height: 280px;
  }
}
@media (max-width: 599px) {
  .content {
    padding: var(--space-4);
  }
  .topbar {
    padding: 0 var(--space-4);
    gap: var(--space-2);
  }
  .topbar h1 {
    font-size: 17px;
  }
  .hide-sm {
    display: none !important;
  }
  .cell-sub.show-sm {
    display: block !important;
  }
  .call-body {
    grid-template-columns: minmax(0, 1fr);
  }
  .dial-input {
    font-size: 24px;
  }
  .metric-band {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .metric:nth-child(odd) {
    border-left: 0;
  }
  .metric:nth-child(4) {
    border-left: 1px solid var(--line-soft);
  }
  .metric:nth-child(n + 3) {
    border-top: 1px solid var(--line-soft);
  }
  .filters .field {
    min-width: 0;
    flex: 1 1 140px;
  }
  .call-head,
  .call-target,
  .dial-display,
  .dial-note,
  .call-body {
    padding-left: var(--space-4);
    padding-right: var(--space-4);
  }
}

.readybar {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 10px var(--space-4);
}
.readybar p {
  flex: 1;
  font-size: var(--fs-dense);
  color: var(--ink-2);
}

/* ---------------------------------------------------- conversations ---- */
/* Three panes like a CRM inbox: conversation list, the open thread, and the
   matched contact. Collapses to two panes, then one, as the screen narrows. */
.conv-layout {
  display: grid;
  grid-template-columns: minmax(260px, 320px) minmax(0, 1fr) minmax(240px, 280px);
  gap: 0;
  height: calc(100vh - 210px);
  min-height: 480px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-panel);
  overflow: hidden;
}
.conv-list {
  border-right: 1px solid var(--line);
  overflow-y: auto;
  min-width: 0;
}
.conv-list > .empty,
.conv-list > .notice {
  margin: var(--space-4);
}
.conv-item {
  display: grid;
  gap: 2px;
  width: 100%;
  text-align: left;
  padding: 12px var(--space-4);
  border: 0;
  border-bottom: 1px solid var(--line-soft);
  background: var(--surface);
  color: var(--ink);
  font: inherit;
  cursor: pointer;
  border-left: 3px solid transparent;
}
.conv-item:hover {
  background: var(--surface-sunken);
}
.conv-item.is-active {
  background: var(--blue-subtle);
  border-left-color: var(--blue);
}
.conv-item:focus-visible {
  outline: 2px solid var(--blue);
  outline-offset: -2px;
}
.conv-item-top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  min-width: 0;
}
.conv-who {
  font-size: var(--fs-body);
  font-weight: 500;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.conv-item.is-unread .conv-who,
.conv-item.is-unread .conv-subject {
  font-weight: 650;
}
.conv-item.is-unread .conv-who::before {
  content: '';
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--blue);
  margin-right: 6px;
  vertical-align: 1px;
}
.conv-time {
  font-size: var(--fs-meta);
  color: var(--muted);
  white-space: nowrap;
}
.conv-subject,
.conv-snippet,
.conv-mailbox {
  font-size: var(--fs-dense);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.conv-snippet,
.conv-mailbox {
  color: var(--muted);
}
.conv-mailbox {
  font-size: var(--fs-meta);
}
.conv-thread {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}
.conv-empty {
  margin: auto;
  padding: var(--space-6);
}
.conv-head {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: 12px var(--space-5);
  border-bottom: 1px solid var(--line);
}
.conv-head-main {
  flex: 1;
  min-width: 0;
}
.conv-head h2 {
  font-size: var(--fs-section);
  font-weight: 650;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.conv-head p {
  font-size: var(--fs-meta);
}
.btn.conv-back {
  display: none;
}
.conv-messages {
  flex: 1;
  overflow-y: auto;
  padding: var(--space-4) var(--space-5);
  display: grid;
  gap: var(--space-3);
  align-content: start;
  background: var(--canvas);
}
.conv-msg {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 12px var(--space-4);
  display: grid;
  gap: 10px;
  min-width: 0;
}
.conv-msg.is-out {
  border-color: var(--blue-line);
  margin-left: 32px;
}
.conv-msg-head {
  display: flex;
  justify-content: space-between;
  gap: var(--space-3);
  font-size: var(--fs-dense);
  min-width: 0;
}
.conv-msg-head > div:first-child {
  min-width: 0;
  overflow-wrap: anywhere;
}
.conv-msg-meta {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  white-space: nowrap;
  font-size: var(--fs-meta);
}
.conv-to {
  font-size: var(--fs-meta);
}
.conv-text {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: var(--fs-body);
  line-height: 1.55;
}
.conv-frame {
  width: 100%;
  border: 0;
  height: 120px;
  display: block;
}
.conv-attach {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  font-size: var(--fs-meta);
}
.conv-attach-item {
  padding: 2px 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface-sunken);
}
.conv-reply {
  border-top: 1px solid var(--line);
  padding: 12px var(--space-5);
  display: grid;
  gap: 8px;
}
.conv-reply .input {
  flex: 1;
}
.conv-side {
  border-left: 1px solid var(--line);
  overflow-y: auto;
  min-width: 0;
}
.conv-calls {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 6px;
  font-size: var(--fs-dense);
}
.conv-calls li {
  display: flex;
  justify-content: space-between;
  gap: 8px;
}
@media (max-width: 1359px) {
  .conv-layout {
    grid-template-columns: minmax(240px, 300px) minmax(0, 1fr);
  }
  .conv-side {
    display: none;
  }
}
@media (max-width: 899px) {
  .conv-layout {
    grid-template-columns: minmax(0, 1fr);
    height: auto;
    min-height: 60vh;
  }
  .conv-list {
    border-right: 0;
  }
  .conv-layout .conv-thread {
    display: none;
  }
  .conv-layout.show-thread .conv-list {
    display: none;
  }
  .conv-layout.show-thread .conv-thread {
    display: flex;
  }
  .btn.conv-back {
    display: inline-flex;
  }
  .conv-head {
    flex-wrap: wrap;
  }
  .conv-messages {
    padding: var(--space-3);
  }
  .conv-msg.is-out {
    margin-left: 0;
  }
  .conv-msg-head {
    flex-direction: column;
  }
}

.quick-outcomes {
  display: grid;
  gap: 6px;
  padding: 10px 12px;
  margin-bottom: 8px;
  border: 1px solid var(--blue-line);
  background: var(--blue-subtle);
  border-radius: 8px;
}

/* Call notes: the right-hand column while a call is on. */
.call-notes {
  min-height: 280px;
  resize: vertical;
  font-size: var(--fs-body);
  line-height: 1.55;
}
.notes-panel {
  border-color: var(--blue-line);
}
@media (max-width: 1359px) {
  .desk.in-call {
    grid-template-columns: minmax(0, 1fr) minmax(300px, 380px);
  }
  .desk.in-call .desk-queue {
    display: none;
  }
  .desk.in-call .desk-context {
    grid-column: auto;
    grid-template-columns: minmax(0, 1fr);
  }
}
@media (max-width: 899px) {
  .desk.in-call {
    grid-template-columns: minmax(0, 1fr);
  }
  .desk.in-call .desk-context {
    grid-column: 1 / -1;
  }
}

/* ===================================================================== */
/* Theme v2 — dark navy sidebar, airy cards, tabbed filters.             */
/* Visual layer only: no layout, label or behavior depends on this block. */
/* ===================================================================== */

/* Sidebar */
.sidebar {
  background: linear-gradient(180deg, var(--navy) 0%, #0a1730 100%);
  border-right: 0;
  padding: var(--space-5) var(--space-3) var(--space-4);
  color: var(--navy-ink);
}
.brand {
  color: #fff;
  padding: var(--space-1) var(--space-3) var(--space-6);
}
/* The logo ships as dark artwork on an opaque white tile. Invert it, then
   `screen` it onto the navy so the tile disappears and only the artwork shows. */
.brand img {
  filter: invert(1);
  mix-blend-mode: screen;
}
.brand-product {
  color: var(--navy-ink);
  border-left-color: rgba(255, 255, 255, 0.2);
}
.nav {
  gap: 4px;
}
.nav a {
  padding: 10px 12px;
  border-radius: 10px;
  color: var(--navy-ink);
  font-weight: 500;
}
.nav a svg {
  color: var(--navy-muted);
}
.nav a:hover {
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
}
.nav a:hover svg {
  color: #fff;
}
.nav a[aria-current='page'] {
  background: linear-gradient(90deg, #1d4ed8 0%, #2b5cf0 100%);
  color: #fff;
  box-shadow: 0 6px 16px rgba(43, 92, 240, 0.28);
}
.nav a[aria-current='page'] svg {
  color: #fff;
}
.sidebar :focus-visible {
  box-shadow: 0 0 0 2px var(--navy), 0 0 0 4px #8fb0ff;
}
.sidebar-foot {
  border-top: 0;
  margin: auto var(--space-1) 0;
  padding: var(--space-3);
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--navy-line);
}
.who strong {
  color: #fff;
}
.who span {
  color: var(--navy-muted);
}
.sidebar-foot .btn {
  background: rgba(255, 255, 255, 0.08);
  border-color: var(--navy-line);
  color: #fff;
}
.sidebar-foot .btn:hover:not(:disabled) {
  background: rgba(255, 255, 255, 0.16);
}

/* Page header */
.topbar {
  align-items: center;
  background: transparent;
  backdrop-filter: none;
  border-bottom: 0;
  padding: var(--space-5) var(--space-6) var(--space-2);
  height: auto;
  min-height: var(--topbar-h);
  position: static;
}
.page-head {
  min-width: 0;
}
.topbar h1 {
  font-size: var(--fs-page);
  font-weight: 700;
  letter-spacing: -0.02em;
  line-height: 1.15;
}
.page-sub {
  margin-top: 4px;
  color: var(--muted);
  font-size: var(--fs-body);
}
.content {
  padding: var(--space-4) var(--space-6) var(--space-8);
}

/* Cards, controls */
.panel,
.table-wrap,
.conv-layout {
  box-shadow: var(--shadow-card);
  border-color: var(--line);
}
.panel-head {
  border-bottom-color: var(--line-soft);
  padding: 14px var(--space-5);
}
.panel-body {
  padding: var(--space-5);
}
.panel-head h2,
.section-title {
  font-weight: 650;
}
.btn {
  border-color: var(--line);
  font-weight: 600;
}
.btn-primary {
  background: var(--blue);
  box-shadow: 0 1px 2px rgba(43, 92, 240, 0.3);
}
.input,
.select,
.textarea {
  border-color: var(--line);
  background: #fff;
  height: 38px;
}
.textarea {
  height: auto;
}
.btn.btn-sm {
  height: 30px;
}
.pill {
  background: var(--surface-sunken);
  border-color: transparent;
  color: var(--ink-2);
}
.pill.is-live {
  background: var(--blue-subtle);
  color: var(--blue-strong);
  border-color: transparent;
}
.pill.is-warn {
  border-color: transparent;
}
.pill.is-bad {
  border-color: transparent;
}
.env-badge {
  border-radius: 8px;
}

/* Tabbed filters (Conversations, Contacts): underline tabs, not a pill track */
.segmented.tabs {
  border: 0;
  background: transparent;
  padding: 0;
  gap: var(--space-5);
  border-bottom: 1px solid var(--line);
  border-radius: 0;
  width: auto;
}
.segmented.tabs button {
  height: 40px;
  padding: 0 2px;
  border-radius: 0;
  color: var(--muted);
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  font-weight: 600;
}
.segmented.tabs button:hover {
  color: var(--ink);
}
.segmented.tabs button[aria-pressed='true'] {
  background: transparent;
  color: var(--blue);
  border-bottom-color: var(--blue);
}
/* Other segmented controls: a soft track with a white chip */
.segmented:not(.tabs) {
  width: fit-content;
  background: var(--surface-sunken);
  border-color: transparent;
  border-radius: 10px;
}
.segmented:not(.tabs) button {
  border-radius: 8px;
}
.segmented:not(.tabs) button[aria-pressed='true'] {
  background: #fff;
  color: var(--ink);
  box-shadow: 0 1px 2px rgba(16, 24, 40, 0.12);
}

/* Tables */
.table-wrap {
  border-radius: var(--radius-table);
  overflow: hidden;
}
.table-wrap table.data thead th {
  background: #f8faff;
}

/* Desk */
.queue-item {
  border-radius: 10px;
  padding: 10px 12px;
}
.queue-item[aria-current='true'] {
  background: var(--blue-subtle);
  box-shadow: inset 3px 0 0 var(--blue);
}
.dialpad button {
  border-radius: 12px;
  border-color: var(--line);
  height: 48px;
  box-shadow: var(--shadow-card);
}
.dialpad button:hover {
  background: var(--blue-subtle);
  border-color: var(--blue-line);
}
.callpanel {
  border-radius: var(--radius-panel);
}
.btn-lg {
  border-radius: 12px;
}

/* Conversations: three panes as one card */
.avatar {
  flex: none;
  display: inline-grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: linear-gradient(135deg, #dbe6ff, #c3d3fb);
  color: var(--blue-strong);
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.02em;
}
.avatar-lg {
  width: 52px;
  height: 52px;
  font-size: 17px;
}
.conv-list {
  background: #fff;
}
.conv-item {
  grid-template-columns: 38px minmax(0, 1fr);
  column-gap: 12px;
  align-items: start;
  border-left: 0;
  border-bottom-color: var(--line-soft);
  padding: 14px var(--space-4);
}
.conv-item .avatar {
  grid-row: 1 / span 4;
}
.conv-item > :not(.avatar) {
  grid-column: 2;
}
.conv-item.is-active {
  background: var(--blue-subtle);
  box-shadow: inset 3px 0 0 var(--blue);
}
.conv-item.is-unread .conv-who::before {
  display: none;
}
.conv-item.is-unread .conv-time {
  color: var(--blue);
  font-weight: 600;
}
.conv-head {
  padding: 16px var(--space-5);
}
.conv-head h2 {
  font-size: 18px;
}
.conv-messages {
  background: #f8faff;
  padding: var(--space-5);
  gap: var(--space-4);
}
.conv-msg {
  border-color: transparent;
  background: #eef1f7;
  border-radius: 16px 16px 16px 4px;
  margin-right: 48px;
  padding: 14px var(--space-4);
}
.conv-msg.is-out {
  background: #e3ecff;
  border-color: transparent;
  border-radius: 16px 16px 4px 16px;
  margin-left: 48px;
  margin-right: 0;
}
.conv-side {
  background: #fff;
}
.contact-card {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}
.conv-side .section-title {
  padding-top: var(--space-3);
  border-top: 1px solid var(--line-soft);
  margin-bottom: 0;
}
.conv-side .section-title:first-child {
  border-top: 0;
  padding-top: 0;
}

/* Drawers and toasts pick up the softer radius */
.drawer {
  border-radius: 16px 0 0 16px;
}

@media (max-width: 899px) {
  .segmented.tabs {
    flex-wrap: nowrap;
    overflow-x: auto;
    width: 100%;
    gap: var(--space-4);
    scrollbar-width: none;
  }
  .segmented.tabs button {
    white-space: nowrap;
    flex: none;
  }
  .filters .field:has(.segmented.tabs) {
    flex: 1 1 100%;
  }
  .topbar {
    padding: var(--space-4) var(--space-4) var(--space-2);
    flex-wrap: wrap;
  }
  .topbar h1 {
    font-size: 22px;
  }
  .page-sub {
    font-size: var(--fs-dense);
  }
  .content {
    padding: var(--space-3) var(--space-4) var(--space-6);
  }
  .conv-msg,
  .conv-msg.is-out {
    margin-left: 0;
    margin-right: 0;
  }
}

/* Notes: the same list-and-editor layout as Email, with two columns. */
@media (min-width: 900px) {
  .conv-layout.notes-layout {
    grid-template-columns: minmax(260px, 340px) minmax(0, 1fr);
  }
}
.note-body {
  padding: var(--space-5);
  overflow-y: auto;
  flex: 1;
}
.note-editor {
  min-height: 280px;
  resize: vertical;
  font-size: 15px;
  line-height: 1.55;
}

/* ------------------------------------------------- text + email box ---- */
.queue-group {
  padding: var(--space-3) var(--space-3) 0;
}
.queue-group[hidden] {
  display: none;
}
.queue-group .select {
  width: 100%;
}
.msgbox .msg-body {
  gap: var(--space-3);
}
.msg-to {
  margin: 0;
  font-size: 13px;
}
.msg-thread {
  display: grid;
  gap: 8px;
  max-height: 260px;
  overflow-y: auto;
}
.msg-thread:empty {
  display: none;
}
.texts-thread {
  flex: 1;
  max-height: none;
  align-content: start;
  padding: var(--space-4);
}
.msg-line {
  display: grid;
  gap: 2px;
  max-width: 88%;
}
.msg-line.is-out {
  justify-self: end;
  justify-items: end;
}
.msg-bubble {
  padding: 8px 12px;
  border-radius: 14px;
  background: var(--surface-sunken);
  color: var(--ink);
  font-size: 14px;
  line-height: 1.4;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}
.msg-line.is-out .msg-bubble {
  background: var(--ink);
  color: #fff;
}
.msg-meta {
  font-size: 11px;
  color: var(--muted);
}

/* Sidebar caller ID, under the logo */
.sidebar-callerid {
  display: flex;
  align-items: baseline;
  gap: 8px;
  margin: calc(var(--space-3) * -1) var(--space-3) var(--space-4);
  font-size: var(--fs-meta);
  color: var(--navy-muted);
}
.sidebar-callerid .mono {
  color: #fff;
  font-size: var(--fs-dense);
}

/* Notification bell, top right */
.bell-btn {
  position: relative;
  width: 36px;
  padding: 0;
  flex: none;
}
.bell-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 8px;
  background: var(--red);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  line-height: 16px;
  text-align: center;
}
.notif-item {
  display: grid;
  gap: 2px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 10px;
  color: var(--ink);
  text-decoration: none;
}
.notif-item:hover {
  background: var(--surface-sunken);
}
.notif-item span {
  font-size: var(--fs-dense);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}